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All new clients should book a New Client Consultation Facial. We will perform a skin assessment and customize a protocol to reach the individual needs of your skin. If you are an existing client that hasn't been to see us in a year or more we prefer you to book a New Client Consultation Facial as well.
We require at least 48 hours notice when cancelling or rescheduling your appointment. A credit card with deposit is required to hold your appointment . Appointments cancelled with less that 48 hours notice and any client that is a "No Show" will be charged for the complete service fee.
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. If you do not contact us to let us know you will be late and you are over 15 minutes late you will be charged the complete cost of the service.
Please note that if the credit card on file can not be charged you will be required to pay the cost of the service in full prior to returning.
Parking in Rittenhouse Square on the streets can be tricky and make your late for your appointment. We advise parking in the Latimer Street Garage that is only a block 1/2 away. It is a cash only parking garage so prepare accordingly.
To purchase Skinbetter products just CLICK HERE. It will take you to the Skinbetter website with our unique code to purchase the products you love!
No, once a product leaves our clinic it cannot be returned. If you have a defective product or damaged product from shipping please bring it in clinic so we may exchange it with the company. Or if you are virtual, please email email@example.com photos or videos of the damaged merchandise. Packages are non refundable and non transferable. Services are non refundable and non transferable.
You may notice when purchasing that there will be two options, you can either order through us which will be shipped directly from our facility or you can shop through the company’s link which will ship from their facility. Sonya receives a commission from her affiliated product links so you are still supporting our business!
Please arrive 15 minutes before your scheduled appointment time with a bare, makeup free face if possible and hair pulled away from your face. Its important to have a detailed list of products you are currently using so snap a picture or bring them with you. Try not to purchase any new skincare products before your first appointment as we will be selecting new products for the individual needs of your skin.
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